Cancellations & Returns

We want you to be happy every time you shop with us. Occasionally though, we know you may want to return items.

Canceling an item:

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item and return for a refund within 7 working days, beginning the day after the delivery date. We allow you up to 14 days beginning the day after the delivery date.

If you decide to cancel your contract, please first contact us by calling 01856 731269 or use the Contact Us Form in the menu at the top of the page. Then return the goods to us with the delivery note and a completed copy of our returns form found in the footer menu under Downloadable Forms or click here! (opens in new window).

Goods should be unopened, unused and in their original condition. Goods must be returned in thier original protective packaging or similar. Goods must be returned to us within 14 days of the date of delivery. Please ensure that your item qualifies for refund and return as goods returned that are not as described in this paragraph will not be refunded for and you will be asked to pay postage to have them returned to you. Please note that goods ordered in specially for you cannot be returned for a refund.

This applies to all our products. However, please note that we are not obliged to accept cancellations of contracts for items where the packaging has been opened and it is no longer fit for resale or for the supply of goods manufactured and made to your own specifications or ordered in for you especially. For obvious reasons "Try Before You Buy" is not permitted for medical goods. Medical items bought with this in mind are not eligible for refund.

Please note that, under the terms of the Distance Sellling Regulations you will be responsible for the costs of returning the goods to us.

Defective items:

If you receive defective items or items damaged in the post please contact us within 3 working days. Please return all packaging so that we can claim for the damage from the carrier.

It is your responsibility to ensure that the item arrives here safely.

To return an item:

If you wish to return an item, please inform us by calling 01856 731269 or email using the Contact Us button at the top of the page. Wrap the item securely and send it to the address below, enclosing a completed copy of our Return's Form, stating your contact details and the reason for the return. In the case of a defective product, please also provide a full description of the fault.

For your protection we recommend that you use a tracked delivery service.

This returns policy does not affect your statutory rights.

The return address is:

Orkney Optical Laboratory, Garisle Burray Orkney Scotland KW17 2SS United Kingdom